Privacy Policy
Last Updated: May 10, 2026
Drain Bros Plumbing & Rooter Inc. respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website, contact us, request service, call us, text us, or submit a form.
Information We Collect
We may collect the following types of information:
Name
Phone number
Email address
Service address or general service location
Information about your plumbing issue or service request
Messages, form submissions, call details, and text message communications
Website usage information, such as pages visited, device type, browser type, and referral source
Advertising and call-tracking information, including information from tools such as Google Ads, Google Analytics, Squarespace, and CallRail
We collect this information when you submit a form, call us, text us, request an estimate, schedule service, or interact with our website.
How We Use Your Information
We may use your information to:
Respond to your plumbing service request
Schedule appointments or provide estimates
Contact you by phone, text message, or email about your request
Provide customer service and follow-up communication
Improve our website, advertising, and customer experience
Track calls, form submissions, and other leads from our marketing campaigns
Comply with legal, regulatory, or business obligations
Text Messaging and Mobile Information
If you provide your phone number or opt in to receive text messages, Drain Bros Plumbing & Rooter Inc. may send text messages related to your service request, including appointment scheduling, estimates, updates, follow-ups, and customer service communication.
Message frequency may vary. Message and data rates may apply. You may reply STOP to unsubscribe from text messages at any time. You may reply HELP for assistance.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We may use trusted service providers, such as phone, messaging, website, analytics, advertising, and call-tracking platforms, only as needed to operate our business, deliver communications, provide services, or comply with legal requirements.
Sharing of Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our website, manage calls and messages, provide analytics, run advertising, process forms, or deliver customer communication. These providers are only allowed to use information as necessary to provide services to us.
We may also disclose information if required by law, regulation, legal process, or to protect our rights, customers, business, or property.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve performance, measure advertising results, and improve the customer experience.
These tools may collect information such as your device type, browser, pages visited, referral source, and interactions with our website. You can adjust cookie settings in your browser if you prefer to limit tracking.
Third-Party Links and Services
Our website may include links to third-party websites, review platforms, maps, advertising platforms, or other services. We are not responsible for the privacy practices or content of third-party websites.
Data Security
We take reasonable steps to protect the information we collect. However, no website, phone system, messaging platform, or online service can guarantee complete security.
Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.
You may opt out of text messages at any time by replying STOP.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Drain Bros Plumbing & Rooter Inc.
Phone: 562-916-4106
Website: www.drainbrosplumbingandrooter.com
License: #1113436